Privacy policy

Who we are

Coseek Ltd is a UK-registered company, company number 17066948. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us at elham@coseek.com.

What data we collect

Website visits may create basic request logs, such as IP address, browser information, pages visited, timestamps and error logs. Google Analytics and Google Ads measurement may also set or read analytics and advertising cookies or similar browser storage to measure visits and booking conversions.

If you request or book a call, Coseek or its scheduling provider may collect details such as your name, company, website, email address, phone number, typical sale or contract value or acquirer type, selected time and any information you choose to add. If you contact Coseek by email, we collect the details and message you provide.

For a free game-plan request, we collect your name, email, phone number, company website and business context, and anything you tell us about how you found us. We use these details to review your request, prepare the plan and respond to you. Request and delivery records support follow-up and prevent duplicate work.

If you are a client completing our onboarding form, we collect the company details, contact names and emails, billing contact and campaign information you provide, and use them to set up, run and invoice your campaign.

The site may use session storage to preserve the landing page, referrer, campaign parameters and path to an inquiry form so Coseek can understand which marketing led to an inquiry.

For client campaigns, Coseek may process client-provided data, account lists, business contact data, call outcomes, meeting records, campaign notes, recordings, transcripts and meeting briefings. Business contact data may come from clients, public business sources, data providers, enrichment providers or information gathered during calls.

Call recordings and transcripts

Coseek may record and transcribe calls for service delivery, quality review, meeting briefings, account context, training and campaign operations. Recordings and transcripts are used to understand what happened on the call, prepare accurate handoffs, support follow-up where appropriate and improve calling quality.

Commercial ownership of client campaign work product is governed by the client agreement. Coseek does not sell client campaign data, recordings, transcripts or business contact data.

How we use data

Coseek uses personal data to operate the website, measure marketing, respond to messages, schedule meetings, provide services to clients, run calling campaigns, prepare meeting briefings, manage billing and accounting, maintain security, troubleshoot systems and comply with legal obligations.

The lawful bases may include legitimate interests, contract, steps before entering into a contract, legal obligation and consent where a specific consent-based process applies. Coseek relies on legitimate interests for ordinary B2B website, communication, service-delivery, security and campaign operations where those interests are not overridden by individual rights.

Coseek may use AI-assisted tools to support research, transcription, note drafting, account classification and service delivery.

Processors and providers

Coseek uses third-party providers to operate the website, measure visits and conversions, schedule meetings, send messages, run calling infrastructure, transcribe calls, enrich business contact data, manage records, report to clients, invoice and coordinate internal work. Depending on the workflow, these may include:

• Vercel, website hosting and basic request logs
• Google Analytics and Google Ads, visit and booking-conversion measurement
• Calendly or scheduling providers, meeting scheduling
• Resend, website inquiries and transactional email
• Stripe, Xero, Wise and banking providers, payments, invoicing and accounting
• Twilio, phone calling and call infrastructure
• AssemblyAI and AI providers, transcription, notes and service-delivery workflows
• Supabase and Google Sheets, campaign records, client reporting and internal operations
• Business contact enrichment providers, campaign data enrichment
• Slack and internal operations tools, team notifications and workflow coordination

International transfers

Coseek is based in the UK and typically runs campaigns in the US and UK. Some providers and campaign systems may process data in the United States or other countries. Where required, Coseek relies on applicable adequacy regulations, contractual safeguards, provider data-processing terms or other lawful transfer mechanisms.

Retention

Coseek keeps personal data only for as long as needed for the purpose it was collected, including service delivery, client reporting, billing, accounting, security, legal compliance, dispute handling and business records.

Website inquiries are kept for business follow-up and recordkeeping. Client campaign records, call recordings, transcripts and meeting briefings are kept for the client relationship, campaign operation, QA and reasonable business record periods unless a client agreement or deletion request requires a different handling approach.

Your rights

Under UK data protection law, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal data. If processing is based on consent, you can withdraw that consent. These rights can depend on the context and lawful basis for processing.

Direct marketing. You can object at any time to the use of your personal data for direct marketing, including profiling for that purpose. If you object, Coseek must stop using your data for that purpose.

Other legitimate-interest processing. You can object for reasons relating to your particular situation. Coseek must stop that processing unless it can demonstrate compelling legitimate grounds that outweigh your rights and interests, or needs the processing to establish, pursue or defend a legal claim.

You can make an objection verbally or in writing, including during a call or by emailing elham@coseek.com. You can also email that address for other requests about your data.

You also have the right to complain to the Information Commissioner’s Office in the UK. ICO contact details are available at ico.org.uk/make-a-complaint, and the ICO helpline is 0303 123 1113.

Security

Coseek uses access controls, service-provider controls, internal workflow limits and operational safeguards to protect data. Coseek keeps access limited to people and systems that need it to operate the business and deliver the service.

Sensitive information

Please do not send sensitive personal information through website forms or by email. Coseek does not ask website visitors to submit health data, government identifiers, payment card numbers or other sensitive details through this site.