Quality Contact Solutions, or QCS, is an AnswerNet brand that sells broader telemarketing and contact-center capacity. We run a narrower fixed-fee B2B cold-calling campaign for one defined market.
The scope distinction comes before price. QCS can combine inbound service, B2B or B2C outbound work, customer support, and compliance-oriented program design. We are for a buyer who wants one B2B market prepared, called under agreed representation rules, and developed through live conversations. When the agreed evidence is present, we send a qualified opportunity or meeting with conversation context.
Facts checked: July 13, 2026.
Quality Contact Solutions vs Coseek at a glance
| Dimension | Quality Contact Solutions | Coseek |
|---|---|---|
| Current identity | QCS is listed as an AnswerNet brand | Independent Coseek engagement |
| Primary model | Telemarketing and contact-center programs | Fixed-fee managed B2B cold calling |
| Scope | Inbound, outbound, B2B, B2C, lead generation, qualification, appointment setting, customer service, and support | One defined phone-led campaign, with responsive post-call email after engagement or an explicit request |
| Published pricing | Hourly, performance, and hybrid guidance, with a conflicting range on its quote page | $4,500 fixed for the four-week sprint |
| Best fit | A buyer needing call-center capacity, blended workflows, or compliance-heavy telemarketing | A buyer needing a focused B2B market test or ongoing phone-led business development |
| Main buying risk | Paying for setup and agent capacity without aligning the billable unit to the desired outcome | Expecting a focused phone operation to replace broader contact-center or customer-service work |
What Quality Contact Solutions currently sells
QCS is not only an appointment-setting agency. Its current telemarketing overview lists B2B and B2C outbound calling, inbound customer service, lead generation, appointment setting, lead qualification, existing-customer cross-sell and upsell, technical support, and compliance support.
That range makes QCS relevant when one program has several contact jobs. A company may need outbound prospecting, inbound responses, customer retention, and support coverage under one operating partner. We do not claim to replace that breadth.
Ownership also needs to be stated correctly. AnswerNet says QCS and QCS At Home joined its brand portfolio in 2022 and specialize in compliance-heavy outbound communication. AnswerNet's brand page is the clearest current source for that relationship. A buyer should ask whether the proposal, staffing, technology, and service obligations sit with QCS, AnswerNet, or another AnswerNet operating unit.
QCS promotes PCI Level 1 positioning on its telemarketing services page. Treat that as a vendor statement about its current service environment. If a campaign handles regulated or payment data, ask for the exact certification scope, legal entity, systems, locations, and controls that apply to the proposed program.
Quality Contact Solutions pricing has two live ranges
QCS publishes more pricing detail than many contact-center providers, but its current pages do not agree.
The dedicated outbound pricing page describes three models: hourly, pay for performance, and a hybrid of hourly plus performance. It lists setup and training fees from $2,500 to $10,000 or more. It gives a US outbound range of $25 to $35 per hour, says programs below 1,000 monthly hours commonly start around $35 per hour, and says difficult or specialized programs can reach $40 or more per hour.
The same outbound pricing page says pure performance pricing normally requires detailed historical results. For a new program without that evidence, QCS recommends an hourly test of at least 500 hours. These are QCS's published guidelines, not a guaranteed quote for every buyer.
A separate live request-a-quote page says most outbound programs cost $30 to $40 per hour. It also gives dedicated inbound and shared inbound guidance. Because that outbound range conflicts with the dedicated pricing page, a responsible comparison should not collapse the two into one official number.
Ask QCS to identify the page and assumptions behind the quote. Confirm setup fees, training time, minimum hours, management time, technology charges, list work, QA, reporting, compliance work, and the exact event that triggers a performance fee.
Our four-week cold-calling sprint costs $4,500 fixed. Ongoing business development is available when the market is ready for sustained daily calling.
Buy contact-center capacity or a focused B2B campaign
QCS is the more natural shortlist choice when the work looks like a contact-center program:
- You need inbound and outbound coverage from one provider.
- The campaign includes B2C, customer service, technical support, cross-sell, or retention work.
- Compliance review and formal operating controls are central to vendor selection.
- You want an hourly or hybrid model because trained capacity is the deliverable.
- The program is large enough to justify setup, training, and a dedicated operating design.
We are the more direct comparison when one B2B market needs account preparation, daily calls, conversation learning, and qualified handoff context. The buyer wants to evaluate market response, not purchase inbound support, B2C coverage, or general call-center capacity.
Questions to settle before signing
- Which legal entity will contract, invoice, staff, and supervise the program?
- Which live QCS price page reflects the proposed range, and why?
- What counts as a billable hour, result, lead, or appointment?
- Which setup, training, technology, data, and management charges sit outside the quoted operating rate?
- Which compliance representations apply to this exact workflow and location?
- What information reaches the salesperson with each appointment?
FAQ
Is Quality Contact Solutions owned by AnswerNet?
Yes. AnswerNet lists QCS as one of its brands and says QCS joined its portfolio in 2022.
How much does Quality Contact Solutions cost?
Two current official pages conflict. The outbound pricing page gives a $25 to $35 hourly US outbound range and setup fees from $2,500 to $10,000 or more. The quote page says most outbound programs cost $30 to $40 per hour. Confirm which assumptions govern the written quote.
Does QCS offer pay-for-performance pricing?
Its pricing page lists performance and hybrid models, but says pure performance programs normally require detailed historical success data.
When does QCS's broader contact-center scope justify the added complexity?
QCS's breadth is justified when inbound coverage, B2C work, customer service, technical support or compliance-heavy calling must sit in the same program. If the job is limited to developing one B2B market by phone, we avoid adding those contact-center functions.
Are directory prices or review averages official QCS pricing?
No. Review platforms can help a buyer understand delivery experiences, but the two current QCS pricing pages and the written proposal are the relevant price sources.